Policy

OUR POLICY

1. Refund

We do not provide refunds for services that have already been completed.
If you are not satisfied with your service, please inform us within 1 week and present your receipt so we can address your concern promptly.

2. Gift Certificates

Gift Certificates are non-returnable and non-refundable.
We are not responsible for lost, stolen, or destroyed Gift Certificates.

3. Client Wellness

If you are feeling unwell (fever, cold, flu, or infections), we kindly ask that you reschedule your appointment.
Services may be refused if open wounds, fungus, or infections are present — for your safety and that of others.
Please inform us of any skin sensitivities, allergies, or medical conditions before starting a service.

4. Customer Conduct

We reserve the right to refuse service to anyone who:

Is rude or disrespectful to staff or other clients
Is under the influence of drugs or alcohol
Displays disruptive or inappropriate behavior

Please help us maintain a relaxing and enjoyable atmosphere for everyone.